Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Free shipping for orders more than US$39.
Which payment methods are accepted in the Online Shop?
We accept credit card, paypal and bank transfer payment methods.
How long will delivery take?
Shipping time is 10-20 days for most countries.
How secure is shopping in the Online Shop? Is my data protected?
We only collect your contact information for fulfilling your order, and we don’t collect your payment information. Your payment information is protected by the third party payment service company such Paypal, Stripe. For more details, please visit our privacy policy.
What exactly happens after ordering?
We will ship out your order within 3 days.
Do you have telephone support?
No, we only have email support. If you have any question, please feel free to contact us at support@lenofocus.com.
Send us an email